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Learning Journey: Adding Value for Customers

Quality Scotland
RBS, Goganburn, Edinburgh
Wednesday, February 10, 2016 - 10:00 to 15:00

RBS will host this Learning Journey at their Gogarburn offices in Edinburgh.

Mike McShane, Design & Transformation Lead, Customer Experience at RBS, will share how they are adding value for customers.

Book your place now on the Royal Bank of Scotland’s Learning Journey and find out about their Lean programme and why it's not just about efficiency, it's really about quality and adding value for customers.

You will also get an insight into the current customer-led design work RBS are doing in collaboration with the Royal College of Art and how it's driving some very different thinking in the company.

This interactive event, will include opportunities for discussion and an overview of how Lean links with the EFQM Excellence Model.

The event will also include lunch and an opportunity to take a tour of the Gogarburn site.