CeeD – where ‘know how’ meets ‘can do’

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Performance Management

Performance Management Clinic

Academic Contributor
Heriot Watt University
Prof. Unit Bititci
Professor of Business Performance
Ralph Harkess
Business Development Manager

Stop counting numbers and start managing your business critical KPIs. This Clinic details the journey from Performance Measurement to Performance Management by examining what companies are currently measuring today and building up a Balanced Scorecard type approach; a recognised methodology which includes four key areas:

  • Financial
  • Process
  • People
  • Customer

It will look at people KPIs and align these to the overall 'weighting' this has had on the business.